These Terms & Conditions ("Terms") govern your use of the WhatsApp Cloud API CRM platform Adwa Flow WACRM, operated by KnoxLearn Technologies Private Limited. By accessing or subscribing to our services, you agree to be bound by these Terms along with our Privacy Policy.
1. ✅ Acceptance of Terms
By creating an account or subscribing to any plan on Adwa Flow WACRM, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, please discontinue use of the platform immediately.
2. 🔧 Service Overview
Adwa Flow WACRM provides businesses with WhatsApp Cloud API access on a subscription basis, enabling automated messaging, contact management, campaign execution, and customer engagement through a centralized CRM dashboard.
3. 💳 Subscriptions & Payment
Plans are billed monthly or annually based on your selected subscription tier
Service access begins upon successful payment confirmation
Payments are processed securely via Razorpay, PayU, and Stripe
You are responsible for maintaining accurate and up-to-date billing information
Failure to renew on time may result in temporary suspension of service
4. 🚫 User Responsibilities
As a user of Adwa Flow WACRM, you agree to:
Not use the platform for spam, unsolicited messaging, illegal activities, or abusive content
Comply with Meta's WhatsApp Business Policy and all applicable laws
Take full responsibility for all messages sent through your account credentials
Not share account access with unauthorized individuals
5. ❌ Account Suspension & Termination
KnoxLearn Technologies Private Limited reserves the right to suspend or terminate your account without prior notice in the event of:
Violation of these Terms or Meta's platform policies
Engagement in prohibited, fraudulent, or unlawful behavior
Non-payment of subscription fees
6. ⚠️ Limitation of Liability
KnoxLearn Technologies Private Limited shall not be liable for:
Any indirect, incidental, or consequential damages arising from use of the platform
Service interruptions caused by factors beyond our control, including internet outages, Meta platform downtime, or third-party failures
Loss of data due to user negligence or unauthorized account access
7. 🔄 Cancellation & Refund Policy
You may cancel your subscription at any time via email or phone; service will continue until the end of the current billing cycle
Monthly plans: No refunds upon cancellation
Annual plans: Pro-rated refunds available within 15 days of purchase
Duplicate or failed payments will be reviewed and refunded after verification
Refund requests must be submitted to support@adwa.in
8. 📝 Changes to Terms
We reserve the right to modify these Terms at any time. Updates will be posted on this page with a revised effective date. Continued use of the platform after changes constitutes your acceptance of the revised Terms.
📬 Contact Us
For any queries related to these Terms, reach out to us:
📧 support@adwa.in
📞 +91 9310265125
📍 Hari Nagar Ashram, New Delhi – Delhi – 110014
KnoxLearn Technologies Private Limited
By using Adwa Flow WACRM, you acknowledge that you have read and agree to abide by these Terms & Conditions.